General Shipping Policy for Domestic (US) and International Packages
We have partnered with the United States Postal Service, offering First Class, Priority, and Priority Express mail services, both domestically and internationally. We also offer DHL for some international destinations. Available shipping options will automatically appear in your shopping cart once you enter your mailing address.
Shipping rates are calculated based on the weight of your order, and you will be able to select your options and choose your preferred shipping method prior to submitting your payment information.
All packages ship from our North Carolina office and most products ship within 1-2 business days. Please note that we are a small office and not a huge warehouse. This means that we are not available to ship on weekends, evenings, or during certain vacations or holidays. If there is an unexpected delay with any part of your order, we will contact you with the details. You always have the option to cancel or change your order at that time.
Domestic (US) Shipping Policy
First class mail is available only on packages weighing 13oz or less. Priority Mail and Priority Mail Express is available for packages over 13oz.
Please note that estimated arrival is based on the day we ship your order and not the date you placed the order. If you place an order on an evening, weekend, holiday, or any other time when we are out of the office, your package will be mailed within 1-2 business days.
International Shipping Policy
We work with the United States Postal Service for most international shipments. We also offer DHL for some international destinations.
Please note that estimated arrival is based on the day we ship your order and not the date you placed the order.
If you place an order on an evening, weekend, holiday, or any other time when we are out of the office, your package will be mailed within 1-2 business days.
Please note that all prices are in US Dollars and they do not include any duties, import taxes, value-added taxes, brokerage fees, or other fees that may be billed by your local Customs office. Any additional fees charged by your country are separate from any shipping fees and are completely separate from your transaction with us.
Because every country is different, we strongly encourage you to become familiar with your country’s laws about ordering products like ours from the United States. Please contact your local customs office to learn about import regulations before placing your order. Not knowing the regulations may result in your order having high import duties, being delayed, or even returned. Learn more here.
Please note that we are not liable for, and no refunds will be issued, for an order that is refused or abandoned by the recipient, an order that is not delivered due to an error in the address given to us, or an order that is refused or seized by your local Customs.
Approved countries: We are not able to ship to all countries, territories, and nations. If you do not see your country listed, please contact us and we will see if we can add you to our list of approved countries.